DELIVERY

Who delivers the items?

The Slovenian Post, or courier service GLS delivers our packages. We withhold the right to choose another delivery service, if therefore the order would be better processed.

When will I receive my ordered items?

Ordered items in stock are sent within 3 days from receiving the payment on our bank account; otherwise the delivery date is up to 30 working days, depending on the item. Items are sent out in the shortest possible time. In case the item is not in stock, you will be informed about a delivery timeline.

How much are the delivery costs?

The delivery costs are calculated based on the weight of the delivery. For lighter items it is 1,90 €, for heavier ones it is 5,90 €.

Is it possible to pick up my order personally?

Orders can be personally picked up in Celje, if arranged in advance at narocila@utauta.si.

Do you ship internationally?

At the moment we only ship in Slovenia. In case you would like to receive an item abroad, then contact us at narocila@utauta.si.

PAYMENTS

What payments options do you offer?

The customer can choose among: pre-payment via bank transfer or PayPal system, which enables also credit cards payments.

Is it safe to purchase on this website?

The website www.utauta.si is protected by the SSL certificate, therefore malicious persons or programs cannot intercept information, which is transferred between the website and the visitor. The company UtaUta d.o.o. commits to protecting your personal data in accordance with GDPR.

What is the SSL certificate?

The SSL (Secure Socket Layer) certificate is a digital security certificate, which provides authentication for a website, and and with usage of the SSL technology encrypts all that data transferred between the website and its visitors. SSL certificate therefore ensures the data transmission security.
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